Service Dispatcher

At Sugar Hollow Solar, we are fueled by the belief that humans can flourish on this planet in an ecologically sustainable way, and the pathway to get there starts with abundant clean energy!

Based out of Asheville, NC, Sugar Hollow Solar offers energy solutions for homes, farms, small businesses and other commercial properties by designing and installing solar electric systems (rooftop or ground-mounted), battery backup systems and EV charger stations, as well as, systems maintenance.

Sugar Hollow Solar has grown into Western North Carolina's largest solar installer, having completed over 900 installations with an unwavering commitment to quality and integrity. Our mission is to preserve this beautiful planet for ourselves and future generations by transitioning our community to clean, renewable energy, using business as a positive force for change!

Sugar Hollow Solar is hiring a Service Dispatcher! Our Service Dispatcher coordinates and supports the day-to-day operations of our service team at Sugar Hollow Solar. This key role operates as the central hub for service scheduling, technician dispatch and real-time communication between customers, service crews, internal departments and other stakeholders, positively impacting our service quality and our customer satisfaction through the power of excellent customer service.

Our ideal candidate has impeccable communication skills, thrives in a fast-paced environment, brings a customer-centric mindset and believes in the power of renewable energy!

Essential Functions

• Provides white-glove customer service always going above and beyond expectations through personalized attention, exceptional care and meticulous detail in every interaction and remains composed under pressure
• Effectively communicates service appointments and service updates to customers, technicians and other stakeholders, addressing questions and concerns and managing service conflicts
• Schedules service calls by assessing urgency and coordinating timeframes with customers, technicians and internal teams to ensure timely, effective and efficient resolution of all system issues.
• Utilizes software and tools to optimize technician routes, minimizing travel time or downtime, and maximizing efficiency to keep both customers and technicians satisfied
• Maintains accurate and complete records for service appointments, technician availability and customer information
• Supports process improvements to increase\ efficiency and customer satisfaction
• Submits required paperwork for RMAs and RMA compensation billing with manufacturers.
• Supports customer billing activities and helps track revenue.

Qualifications

• Minimum 1-2+ years’ experience scheduling and dispatching in the solar/electrical or other similar industry
• High school diploma or GED

Knowledge Skills and Abilities

• Exceptional interpersonal and communication skills, written and verbal
• Highly organized with the ability to juggle competing demands
• Strong time management skills
• Ability to learn technical information and support remote service work
• Solution-oriented mindset with the ability to troubleshoot and resolve issues
• Comfortable utilizing CRM systems
• Solid Google Workspace and Google Calendar skills

Benefits & Perks Include

• Medical, Dental and Vision
• Employer paid Basic Life
• Supplemental plans-STD, Accident, Critical Illness
• EAP
• HSA
• Teladoc
• Wellness Program
• Generous PTO
• Pd Holidays
• Pd Parental Leave
• Retirement Savings Plan
• Career Development plans