Electrical - Customer Service Representative

Solar Energy Partners is a rapidly growing renewable energy solutions and services company dedicated to accelerating the transition to a more sustainable future. We develop and deploy innovative solar and electrical infrastructure for residential, commercial, and industrial clients across the eastern United States.

About the Role

We are looking for a motivated and personable Customer Service Representative to join our team. You will be the first point of contact for our customers, helping us to resolve inquiries, provide information, and ensure an exceptional experience. This is a great opportunity to launch your career in a supportive, fast-paced environment.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Identify and resolve customer issues with professionalism and empathy.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate team or supervisor.
• Follow communication scripts and guidelines when handling different topics.
• Meet or exceed individual and team performance metrics (e.g., response time, satisfaction scores).
• Stay up to date on product knowledge, policies, and procedures.

Qualifications

Required

• High school diploma or equivalent
• Strong verbal and written communication skills
• Basic computer proficiency (email, data entry, web navigation)
• Positive attitude and a genuine desire to help people
• Ability to stay calm and focused under pressure

Preferred

• Prior customer-facing experience (retail, hospitality, call center, etc.)
• Experience with CRM software (e.g., Salesforce, Zendesk)
• Bilingual or multilingual communication skills

What We Offer

• Competitive starting salary with performance-based raises
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and career development programs
• Friendly, inclusive team culture